Refund Policy

At Home Envoy, we are committed to ensuring your complete satisfaction with every purchase of our exquisite home decor items. If, for any reason, you are not entirely satisfied with your order, we are here to assist you with our hassle-free refund policy.

30-Day Satisfaction Guarantee: We proudly offer a generous 30-day satisfaction guarantee on all eligible products. If you are not completely satisfied with your purchase, simply reach out to our dedicated customer service team within 30 days of receiving your order to initiate the return process. Rest assured, we want you to love every item you purchase from us.

Easy Return Process: Returning an item is quick and convenient with our easy return process. To begin the return process, please contact our customer service team, and they will provide you with a return authorization and detailed instructions on how to proceed. We strive to make the return process as seamless as possible for your peace of mind.

Refund Eligibility: To be eligible for a refund, the item must be in its original condition, unused, and in its original packaging. Once we receive the returned item and inspect it to ensure it meets our return criteria, we will process your refund promptly. Please note that refunds may take [insert number of days] to appear on your account, depending on your payment method.

Exclusions: While we aim to accommodate all refund requests, there are certain exclusions to our refund policy. These exclusions may include:

  • Customized or personalized items
  • Clearance or final sale items
  • Gift cards
  • Items returned beyond the 30-day return window

Please review the product description and terms carefully before making your purchase to ensure eligibility for a refund.

Damaged or Defective Items: In the rare event that you receive a damaged or defective item, we sincerely apologize for any inconvenience caused. Please contact our customer service team immediately, and we will work diligently to resolve the issue. Depending on the circumstances, we may offer a replacement, exchange, or refund for the affected item.

Contact Us: If you have any questions or concerns about our refund policy or need assistance with a return, our knowledgeable customer service team is here to help. Please don't hesitate to reach out to us via [contact information].

Thank you for choosing Home Envoy for your home decor needs. We appreciate your trust in us and look forward to serving you again soon.